01782 229892
info@tswcltd.co.uk

The TSWC response to COVID19

Posted on 18th March 2020

The TSWC Response to COVID19

To all our customers, friends and followers.

We’re clearly having to deal with an issue unprecedented in our time. We respect that it’s impossible to switch on the radio or TV and not hear the latest doom and gloom stories surrounding COVID19.

At The Staffordshire Window Company, it is our duty to be prepared, informed and ready to carry out our work whilst adhering to the government guidelines and we wanted to let you know how we’re going to do that.

Firstly, we know that COVID19 can survive for a short time on surfaces such as doors and windows. However, the virus can be deactivated within a minute by disinfecting surfaces with 62-71% alcohol. We have been assured by our suppliers that these measures are being taken, but for our own peace of mind and that of our customers, we are also disinfecting all frames, doors and roofline products, the moment they arrive at our premises.

Our vans are stocked with hand sanitiser and we only fit wearing single use latex gloves. Where it is necessary to enter your home, we are more than happy to wear face masks. We are also acutely aware of the health of our fitting team and should any of our staff show any signs of illness, they will be asked to self-isolate in accordance with government stipulations. We are fortunate to say, that as of this post, our team and staff are all in good spirits and fine health.

It is possible to have windows and doors fitted and maintain the social distancing aspect required to help flatten the risk of infection. Our view is that we work together with our customers to ensure the work can be carried out satisfactorily. We will issue each customer with a timetable of works indicating the order we intend to install so we can work with you to maintain that 6ft minimum social distancing element.

We’re also here to work on your external needs. Fascias, soffits and guttering require zero intrusion into your property and quoting can be done, once we’ve surveyed, via email. Work can be carried out on the premise of “you stay in, we stay out” and when it comes to checking over our work, we will obviously give you plenty of space and time to make sure you’re happy with what we have done. And of course, we accept online payments so no grubby cash needs to change hands!

It is our duty to our staff and customers, that we are diligent and respectful of the virus but it also doesn’t mean we need to all close down and stop functioning. We can still work together if we’re sensible and continue to deliver great service and products.

Our showroom is still open for business and we’ve taken the necessary measures to protect our staff and customers. Our display products will be locked to negate the use of handles but will still be viewable. All doors bar the toilet door will remain propped open to also reduce the need for contact. Our showroom will be disinfected twice daily and there are hand sanitising stations on site for our customers convenience.

If you would like to know more about our working methods or have any questions on a booking you have with us, please don’t hesitate to contact us on 01782 229892.

Finally, look after yourselves, look out for your neighbours and help support the elderly and at risk. Together we will fight this virus and come out fighting.

 

The Staffordshire Window Company Team.

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